Outsourcing Services

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Streamline Operations, Enhance Efficiency & Improve Customer Experience

At iShore Business Solutions, we provide specialized BPO services for transportation and logistics businesses to optimize operations, reduce costs, and enhance customer satisfaction. Our dedicated teams manage end-to-end back-office processes, shipment tracking, customer support, and data management, allowing your business to focus on fleet management, delivery optimization, and business growth.

With deep domain expertise in logistics and transportation, we offer scalable and flexible outsourcing solutions that adapt to your operational needs and business goals.

Our BPO Services for Transportation & Logistics Businesses

  • Customer Support & Call Center Services

    We provide trained agents for handling inbound and outbound customer inquiries, shipment tracking, delivery confirmations, complaints resolution, and dispatch coordination.

  • Order Processing & Dispatch Support

    Our teams manage order entry, route planning, dispatch scheduling, and coordination with drivers and warehouses to ensure timely deliveries.

  • Fleet & Inventory Data Management

    We handle vehicle and inventory data entry, asset tracking, maintenance logs, and reporting to improve operational efficiency.

  • Transportation Management & Route Optimization Support

    We assist in monitoring routes, optimizing delivery schedules, and supporting TMS platforms to reduce fuel costs and improve delivery times.

  • Document Management & Compliance Support

    We manage bills of lading, invoices, permits, customs documents, and compliance-related documentation efficiently and accurately.

  • Data Entry, Reporting & MIS

    We provide accurate logistics data entry, dashboards, and MIS reports to support operational decision-making, performance analysis, and business insights.

  • Vendor & Partner Coordination

    We support coordination with third-party vendors, warehouses, and partners for seamless logistics operations.

WHY CHOOSE ISHORE ?

  • Logistics Domain Expertise:
    We understand transportation workflows, delivery operations, and supply chain requirements.
  • Scalable & Flexible Teams:
    Quickly scale teams based on shipment volumes, seasonal peaks, or operational expansion.
  • Cost-Effective Offshore Delivery:
    Our India-based delivery model reduces operational costs without compromising service quality.
  • Enhanced Customer Experience:
    Professional, timely, and accurate support enhances satisfaction and strengthens client relationships.
  • Transparent Communication:
    We provide clear SLA-based reporting, regular updates, and dedicated account management.
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BPO ENGAGEMENT MODELS

  • Dedicated Team Model:
    A dedicated offshore BPO team works exclusively for your business, following your processes, tools, and KPIs. This model offers full control, consistent performance, and easy scalability, making it ideal for long-term and high-volume operations.
  • Managed Services Model:
    iShore takes complete ownership of specific BPO processes and delivers results based on defined SLAs and quality metrics. You focus on core business while we manage staffing, training, performance, and continuous process improvement.
  • Transaction-Based / Pay-Per-Use Model:
    You pay only for the actual work processed—per transaction, record, case, or document. This model is perfect for variable workloads, seasonal demand, or businesses seeking maximum cost flexibility.
  • Fixed-Cost Model:
    Best suited for BPO projects with a clearly defined scope and timeline. Pricing is agreed upfront, ensuring predictable costs and risk-free execution without hidden charges or surprises.
  • Hybrid Engagement Model:
    A combination of dedicated resources and on-demand or managed services, allowing you to balance control, flexibility, and cost optimization as your BPO requirements evolve.
  • Offshore Delivery Center (ODC) Model:
    A fully managed offshore BPO center dedicated to your organization, including trained staff, infrastructure, security, and governance. This model supports long-term scalability, cost efficiency, and operational continuity.
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Real-World Use Cases That Drive Business Impact

Every business challenge is unique—but the right technology solution can deliver measurable results. Our use cases highlight how organizations across industries solve real operational problems using automation, AI, digital platforms, and intelligent systems.

Use Case

Empowering Decisions with Real-Time Logistics Data and Reporting

Make informed logistics decisions with iShore’s real-time data and reporting services, improving efficiency, reducing costs, and enhancing performance.

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Use Case

Ensuring Compliance with Accurate Document and Permit Management

Ensure logistics compliance with iShore’s accurate document and permit management, reducing errors, delays, and regulatory risks.

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Use Case

Reducing Transportation Costs with Smart Route and TMS Support

Reduce transportation costs with iShore’s smart route planning and TMS support, boosting delivery efficiency and operational savings.

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Use Case

Optimizing Fleet and Inventory Management for Operational Efficiency

Optimize logistics operations with iShore’s fleet and inventory management support, ensuring efficiency, cost savings, and timely deliveries.

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Use Case

Streamlining Order Processing and Dispatch for On-Time Deliveries

Ensure on-time deliveries with iShore’s BPO support for order processing and dispatch, optimizing efficiency and customer satisfaction.

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Use Case

Enhancing Customer Satisfaction with 24/7 Call Center Support

Boost customer satisfaction with iShore’s 24/7 call center support for transportation and logistics, ensuring timely responses and reliable service.

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BPO Services for Businesses That Keep Operations Moving

At iShore Business Solutions, we support transportation and logistics businesses by managing critical back-office and operational processes. Our BPO services help you improve efficiency, reduce costs, and maintain smooth, reliable operations—so you can focus on deliveries, growth, and customer satisfaction.

Streamlined Operations and Process Efficiency

Logistics operations involve multiple moving parts. iShore helps streamline coordination, documentation, and operational workflows, reducing delays and improving overall process efficiency across your supply chain.

Better Customer Communication and Support

Timely and accurate communication is essential in logistics. Our BPO teams support customer inquiries, shipment updates, and issue resolution—helping you build trust and long-term client relationships.

Cost Optimization and Resource Flexibility

Managing large operational teams in-house can be expensive. iShore provides flexible BPO support that helps control costs while ensuring consistent service levels, even during demand fluctuations.

Scalable Support for Growing Logistics Networks

As your business expands into new routes, regions, or services, operational complexity increases. We provide scalable support that grows with your logistics network—without adding internal strain or overhead.