Outsourcing Services

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Streamline Operations, Improve Customer Experience & Boost Efficiency

At iShore Business Solutions, we offer specialized BPO services for retail and eCommerce businesses to help you optimize operations, reduce costs, and enhance customer satisfaction. Our dedicated teams manage end-to-end back-office processes, customer support, and order management, enabling your business to focus on growth, marketing, and strategic initiatives.

With domain expertise in retail and eCommerce, we provide scalable and flexible outsourcing solutions tailored to your business model, seasonal demands, and operational goals.

Our BPO Services for Retail & Ecommerce Businesses

  • Customer Support & Call Center Services

    We provide trained agents for inbound and outbound customer support, order tracking, returns handling, product inquiries, and complaint resolution—ensuring a professional and consistent customer experience.

  • Order Processing & Fulfillment Support

    Our teams manage order entry, inventory updates, shipment coordination, and fulfillment tracking to ensure timely delivery and accurate order management.

  • Product Data Management

    We handle product catalog updates, SKU management, pricing updates, content optimization, and data enrichment across marketplaces and eCommerce platforms.

  • Inventory Management & Logistics Support

    We assist with stock tracking, reordering alerts, warehouse coordination, and reporting to optimize inventory levels and reduce stockouts.

  • Returns & Refund Management

    We manage returns, exchanges, and refund processes efficiently, keeping customer satisfaction high and reducing operational bottlenecks.

  • Data Entry, Reporting & MIS

    We provide accurate data entry, dashboards, and MIS reports to support operational decision-making, performance analysis, and business insights.

  • Digital Marketing Support

    We assist with customer engagement campaigns, email marketing support, social media moderation, and analytics reporting to enhance online visibility and sales.

WHY CHOOSE ISHORE ?

  • Domain Expertise in Retail & Ecommerce:
    We understand retail and eCommerce workflows, seasonality, and customer expectations.
  • Scalable & Flexible Teams:
    Easily scale your support teams based on peak seasons, promotions, and business growth.
  • Cost-Effective Offshore Delivery:
    Our India-based teams deliver high-quality services at optimized operational costs.
  • Enhanced Customer Experience:
    We ensure timely, accurate, and professional customer interactions that boost satisfaction and loyalty.
  • Transparent Communication:
    Regular updates, SLA adherence, and dedicated account management for full operational visibility.
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BPO ENGAGEMENT MODELS

  • Dedicated Team Model:
    A dedicated offshore BPO team works exclusively for your business, following your processes, tools, and KPIs. This model offers full control, consistent performance, and easy scalability, making it ideal for long-term and high-volume operations.
  • Managed Services Model:
    iShore takes complete ownership of specific BPO processes and delivers results based on defined SLAs and quality metrics. You focus on core business while we manage staffing, training, performance, and continuous process improvement.
  • Transaction-Based / Pay-Per-Use Model:
    You pay only for the actual work processed—per transaction, record, case, or document. This model is perfect for variable workloads, seasonal demand, or businesses seeking maximum cost flexibility.
  • Fixed-Cost Model:
    Best suited for BPO projects with a clearly defined scope and timeline. Pricing is agreed upfront, ensuring predictable costs and risk-free execution without hidden charges or surprises.
  • Hybrid Engagement Model:
    A combination of dedicated resources and on-demand or managed services, allowing you to balance control, flexibility, and cost optimization as your BPO requirements evolve.
  • Offshore Delivery Center (ODC) Model:
    A fully managed offshore BPO center dedicated to your organization, including trained staff, infrastructure, security, and governance. This model supports long-term scalability, cost efficiency, and operational continuity.
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Real-World Use Cases That Drive Business Impact

Every business challenge is unique—but the right technology solution can deliver measurable results. Our use cases highlight how organizations across industries solve real operational problems using automation, AI, digital platforms, and intelligent systems.

Use Case

Driving Smarter Retail Decisions with Accurate Data, Reporting, and Marketing Support

Make smarter retail decisions with iShore’s data, reporting, and marketing support, improving operational efficiency, customer engagement, and growth.

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Use Case

Improving Customer Satisfaction Through Efficient Returns & Refund Management

Enhance customer satisfaction with iShore’s returns and refund management, ensuring fast, accurate processing and stronger brand loyalty.

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Use Case

Optimizing Inventory and Logistics to Prevent Stockouts and Overheads

Prevent stockouts and reduce overhead with iShore’s inventory and logistics support, ensuring timely fulfillment and operational efficiency.

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Use Case

Maintaining High-Performing Product Catalogs Across Marketplaces

Optimize and maintain high-performing product catalogs across marketplaces with iShore’s expert data management, driving sales and customer trust.

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Use Case

Accelerating Order Processing and Fulfillment Accuracy at Scale

Accelerate order processing and ensure accurate fulfillment with iShore’s scalable support solutions, improving efficiency and customer satisfaction.

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Use Case

Delivering Seamless Customer Experiences with 24/7 Retail & eCommerce Support

Enhance customer satisfaction with iShore’s 24/7 retail and eCommerce support, improving loyalty, retention, and operational efficiency.

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BPO Services for Businesses That Drive Growth

At iShore Business Solutions, we help retail and ecommerce businesses streamline operations, enhance customer experience, and scale efficiently. Our BPO services act as a reliable extension of your team, handling day-to-day processes so you can focus on sales, brand growth, and profitability.

Improved Customer Experience Across All Channels

Customer expectations in retail and ecommerce are high. iShore supports your business with responsive customer service, order assistance, and post-sale support—helping you build trust, loyalty, and repeat purchases.

Efficient Order & Backend Operations

Managing orders, inventory, and returns can be time-consuming. Our BPO teams ensure smooth backend operations, reduced errors, and faster processing, enabling your business to run efficiently even during peak seasons.

Cost Control and Operational Flexibility

Hiring and managing in-house teams increases costs and complexity. iShore provides scalable BPO support that helps you reduce overhead while maintaining consistent service quality and operational control.

Scalable Support for Business Growth

As your retail or ecommerce business grows, operational demands increase. We help you scale support functions seamlessly—allowing you to expand into new markets, handle higher volumes, and grow without operational bottlenecks.