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Streamline Operations, Enhance Client Engagement & Boost Efficiency

At iShore Business Solutions, we provide specialized BPO services for real estate businesses that help agencies, developers, and property management companies reduce operational costs, improve client communication, and optimize workflows. Our outsourcing solutions allow you to focus on core business activities while we manage administrative, customer-facing, and back-office tasks efficiently.

Whether it’s handling property inquiries, managing listings, or streamlining back-office operations, our BPO services are tailored to meet the unique needs of the real estate industry.

Our Real Estate BPO Services

  • Property Listing Management

    We handle the creation, updating, and management of property listings across multiple platforms, ensuring accuracy and timely information.

  • Customer Support & Inquiry Handling

    Our trained agents provide 24/7 customer support, respond to property inquiries, schedule site visits, and ensure a seamless client experience.

  • Lead Management & Follow-Up

    We manage real estate leads, track engagement, and conduct follow-ups to improve conversion rates and client satisfaction.

  • Back-Office & Data Management

    We process documents, maintain databases, handle contracts, billing, and reporting, allowing your team to focus on strategic growth.

  • CRM & Client Relationship Managemen

    We maintain client records, manage CRM systems, and track interactions to enhance relationships and improve retention.

  • Marketing & Social Media Support

    We assist in property promotions, online campaigns, and social media engagement to strengthen brand presence and attract potential clients.

BENEFITS OF CHOOSING ISHORE

  • Cost Optimization:
    Reduce operational expenses by outsourcing repetitive and resource-intensive tasks.
  • Improved Client Engagement:
    Ensure timely responses, accurate property information, and professional interactions to enhance client experience.
  • Scalability & Flexibility:
    Scale operations based on demand, market trends, and seasonal fluctuations without adding permanent staff.
  • Operational Efficiency:
    Streamline property management, lead tracking, and administrative processes to improve overall efficiency.
  • Industry Expertise:
    Leverage our experience in real estate BPO processes to optimize workflows and service quality.
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BPO ENGAGEMENT MODELS

  • Dedicated Team Model:
    A dedicated offshore BPO team works exclusively for your business, following your processes, tools, and KPIs. This model offers full control, consistent performance, and easy scalability, making it ideal for long-term and high-volume operations.
  • Managed Services Model:
    iShore takes complete ownership of specific BPO processes and delivers results based on defined SLAs and quality metrics. You focus on core business while we manage staffing, training, performance, and continuous process improvement.
  • Transaction-Based / Pay-Per-Use Model:
    You pay only for the actual work processed—per transaction, record, case, or document. This model is perfect for variable workloads, seasonal demand, or businesses seeking maximum cost flexibility.
  • Fixed-Cost Model:
    Best suited for BPO projects with a clearly defined scope and timeline. Pricing is agreed upfront, ensuring predictable costs and risk-free execution without hidden charges or surprises.
  • Hybrid Engagement Model:
    A combination of dedicated resources and on-demand or managed services, allowing you to balance control, flexibility, and cost optimization as your BPO requirements evolve.
  • Offshore Delivery Center (ODC) Model:
    A fully managed offshore BPO center dedicated to your organization, including trained staff, infrastructure, security, and governance. This model supports long-term scalability, cost efficiency, and operational continuity.
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Real-World Use Cases That Drive Business Impact

Every business challenge is unique—but the right technology solution can deliver measurable results. Our use cases highlight how organizations across industries solve real operational problems using automation, AI, digital platforms, and intelligent systems.

Use Case

Boosting Property Visibility and Inquiries with Managed Digital Marketing & Social Media Support

Increase property visibility and inquiries with managed digital marketing and social media support from iShore Business Solutions.

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Use Case

Strengthening Client Relationships Using Data-Driven CRM & Engagement Tracking

Strengthen real estate client relationships with data-driven CRM and engagement tracking. iShore Business Solutions improves retention and loyalty.

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Use Case

Reducing Administrative Overhead with Scalable Real Estate Back-Office Operations

Reduce administrative overhead with scalable real estate back-office BPO services. iShore Business Solutions improves efficiency and accuracy.

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Use Case

Improving Lead Conversion Rates Through Structured Follow-Ups and CRM Optimization

Improve real estate lead conversion rates with structured follow-ups and CRM optimization. iShore Business Solutions streamlines sales workflows.

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Use Case

Delivering 24/7 Buyer & Tenant Support Without Expanding In-House Teams

Provide 24/7 buyer and tenant support without hiring in-house teams. iShore Business Solutions delivers scalable real estate BPO support.

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Use Case

Driving Faster Property Sales with Centralized Listing & Lead Management

Accelerate property sales with centralized listing and lead management. iShore Business Solutions streamlines CRM, follow-ups, and sales operations.

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BPO Services for Businesses That Drive Efficiency and Sales

At iShore Business Solutions, we help real estate businesses streamline operations, manage leads, and improve client engagement through specialized BPO services. Our solutions allow business owners to focus on closing deals and growing their portfolio while we handle essential back-office and support tasks efficiently.

Manage Leads and Client Inquiries Effectively

Tracking and responding to potential buyers and tenants is critical for growth. iShore’s BPO services handle lead management, follow-ups, and client communication—ensuring no opportunity is missed.

Streamline Documentation and Transactions

Real estate operations involve extensive documentation and compliance checks. We manage property listings, agreements, and record-keeping accurately—reducing errors and saving your team valuable time.

Reduce Operational Costs Without Compromising Service Quality

Hiring and training in-house support teams can be expensive. iShore delivers cost-effective BPO solutions that maintain high standards in client handling, documentation, and process management.

Ensure Accurate Data and Seamless Operations

From property databases to CRM systems, accurate data is essential. iShore ensures smooth data management, reporting, and integration—helping your business operate efficiently and stay organized.