Outsourcing Services

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Reliable & HIPAA-Compliant Healthcare Outsourcing Solutions

At iShore Business Solutions, we offer specialized BPO services for healthcare businesses to help hospitals, clinics, medical practices, and healthcare service providers streamline operations, reduce administrative burden, and improve patient experience.

Our healthcare-focused outsourcing teams work as an extension of your organization, handling non-clinical processes with accuracy, compliance, and confidentiality—so your medical staff can focus on patient care.

Our BPO Services for Healthcare Businesses

  • Medical Billing & Coding Support

    We provide end-to-end billing and coding support, including charge entry, ICD/CPT coding assistance, claims submission, denial management, and payment posting.

  • Patient Scheduling & Appointment Management

    Our teams manage appointment booking, rescheduling, reminders, and calendar coordination to reduce no-shows and improve patient satisfaction.

  • Medical Records & EHR Management

    We assist with EHR/EMR data entry, updates, document indexing, chart management, and record audits while maintaining strict data security.

  • Revenue Cycle Management (RCM) Support

    We support key RCM functions such as eligibility verification, prior authorizations, claims follow-ups, and AR management.

  • Insurance Verification & Pre-Authorizations

    Our specialists handle insurance eligibility checks, benefits verification, and prior authorization coordination with payers.

  • Healthcare Call Center & Patient Support

    We provide trained healthcare support agents for inbound and outbound calls, patient inquiries, follow-ups, and care coordination support.

  • Data Entry, Reporting & MIS

    We deliver accurate healthcare data entry, reporting, and MIS dashboards to support compliance, audits, and management decisions.

HEALTHCARE BPO DELIVERY PROCESS

  • Process Assessment & Compliance Review:
    We understand your workflows, data sensitivity, compliance needs, and KPIs.
  • Team Allocation & Training:
    We assign trained healthcare-domain professionals with system and compliance training.
  • Secure Operations Execution:
    We operate under strict data protection, access controls, and audit trails.
  • Quality Assurance & Reporting:
    We monitor accuracy, turnaround time, and SLAs with regular reporting.
  • Continuous Optimization:
    We improve efficiency through automation, analytics, and best practices.
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BPO ENGAGEMENT MODELS

  • Dedicated Team Model:
    A dedicated offshore BPO team works exclusively for your business, following your processes, tools, and KPIs. This model offers full control, consistent performance, and easy scalability, making it ideal for long-term and high-volume operations.
  • Managed Services Model:
    iShore takes complete ownership of specific BPO processes and delivers results based on defined SLAs and quality metrics. You focus on core business while we manage staffing, training, performance, and continuous process improvement.
  • Transaction-Based / Pay-Per-Use Model:
    You pay only for the actual work processed—per transaction, record, case, or document. This model is perfect for variable workloads, seasonal demand, or businesses seeking maximum cost flexibility.
  • Fixed-Cost Model:
    Best suited for BPO projects with a clearly defined scope and timeline. Pricing is agreed upfront, ensuring predictable costs and risk-free execution without hidden charges or surprises.
  • Hybrid Engagement Model:
    A combination of dedicated resources and on-demand or managed services, allowing you to balance control, flexibility, and cost optimization as your BPO requirements evolve.
  • Offshore Delivery Center (ODC) Model:
    A fully managed offshore BPO center dedicated to your organization, including trained staff, infrastructure, security, and governance. This model supports long-term scalability, cost efficiency, and operational continuity.
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Real-World Use Cases That Drive Business Impact

Every business challenge is unique—but the right technology solution can deliver measurable results. Our use cases highlight how organizations across industries solve real operational problems using automation, AI, digital platforms, and intelligent systems.

Use Case

Boosting Patient Engagement via Dedicated Healthcare Call Center & Support

Enhance patient engagement and satisfaction with iShore’s dedicated healthcare call center and support services for effective patient communication.

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Use Case

Reducing Administrative Burden with Insurance Verification & Pre-Authorizations

Reduce administrative workload and speed up approvals with iShore’s expert insurance verification and pre-authorization services for healthcare providers.

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Use Case

Optimizing Cash Flow with Comprehensive Revenue Cycle Management Support

Improve reimbursements and reduce claim denials with iShore’s end-to-end revenue cycle management services for healthcare providers.

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Use Case

Ensuring Accuracy and Compliance in Medical Records & EHR Management

Ensure data accuracy and compliance with iShore’s expert medical records and EHR management services for healthcare providers.

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Use Case

Enhancing Patient Experience Through Smart Scheduling & Appointment Management

Boost patient satisfaction and reduce no-shows with iShore’s efficient appointment management and scheduling solutions for healthcare providers

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Use Case

Streamlining Revenue with Efficient Medical Billing & Coding Support

Accelerate reimbursements and reduce claim errors with iShore’s end-to-end medical billing and coding support for healthcare providers.

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BPO Services for Healthcare Businesses That Improve Efficiency and Patient Care

At iShore Business Solutions, we help healthcare providers streamline administrative processes, reduce operational costs, and enhance patient experience through specialized BPO services. Our solutions allow business owners and healthcare administrators to focus on delivering quality care while we manage essential back-office operations efficiently.

Streamline Administrative Operations

Healthcare practices often face time-consuming administrative tasks such as patient data entry, billing, and insurance claims. iShore’s BPO services handle these efficiently—reducing errors, saving time, and allowing your staff to focus on patient care.

Enhance Patient Experience

Timely communication and support are critical in healthcare. We provide appointment scheduling, follow-ups, patient queries, and call center support—ensuring patients receive prompt, professional, and consistent service.

Reduce Operational Costs Without Compromising Quality

Managing in-house administrative teams can be expensive and resource-intensive. iShore delivers cost-effective BPO solutions with high accuracy and compliance—helping healthcare businesses operate efficiently while controlling costs.

Ensure Compliance and Secure Data Management

Healthcare operations require strict adherence to regulations like HIPAA. iShore ensures all processes, data handling, and reporting are compliant and secure—protecting patient information and reducing regulatory risks.